Support
Astrolize is built and supported by a small team that reads every message. Write to us and you will get an answer from a person, normally within two business days.
Reporting a bug well
The fastest fixes come from reports we can reproduce. Including these four things usually turns a back-and-forth into a single reply:
- Your macOS version (Apple menu → About This Mac)
- Your Astrolize version (Astrolize menu → About Astrolize)
- What you did, what you expected, and what happened instead
- For calculation questions: the birth data and the setting used (house system, zodiac, coordinate system)
Feature requests
Astrolize exists to serve working astrologers, and the roadmap is shaped by what practitioners actually need. If a technique or workflow you rely on is missing, tell us how you use it: real use cases move features up the list.
Purchases and refunds
If you bought Astrolize from the Mac App Store, Apple processed the payment, so refund requests go through Apple at reportaproblem.apple.com under App Store policy.
If you bought directly from astrolize.app, we handle it: write to [email protected] within 14 days of your purchase, from the email address you paid with, and we refund you in full. The terms set out what happens to the license after a refund.
Questions about the privacy policy or terms are welcome by email as well.