Contact support and response times
Choose private account support or email and understand the normal business-day response expectation.
On this page (4 sections)
Choose a private channel
Sign in and open Support from Your account, or go to /account/support. The account holds one continuous private conversation with Astrolize, not a separate ticket for each message. Email is also available at [email protected] on /support.
Check for replies in your account
The conversation checks periodically for new messages while open. It is not a promise of an operator being present at that moment. Return to the account to read replies: support chat does not send email notifications.
Understand the expectation
The public support page says a person answers normally within two business days. That wording is not a guaranteed service level. No fixed business hours, time zone or continuous availability is promised here.
Keep the conversation safe
Chat accepts text, not attachments. If a screenshot is needed, offer a carefully redacted image through the existing email channel. Messages and read progress are stored so the conversation can continue. Resolving a conversation or signing out does not delete it. The privacy policy applies no automatic retention or erasure schedule; write to [email protected] for access, correction or deletion and an explanation of any record that must be kept.