SectionsTroubleshooting
Troubleshooting
Check common causes before reporting a problem.
- Activation failsCheck the purchase channel, key, seat usage and connection before contacting support.
- Download link expiredSign in and request a fresh short-lived download link instead of reusing an old one.
- Magic link not arrivingCheck the address and mail folders and request a fresh link without sharing it.
- App will not openCheck macOS compatibility and the download source without disabling platform security.
- Calculation differencesCompare birth time, time zone, zodiac, houses and coordinates before reporting a discrepancy.
- Update AstrolizeFollow the update route for your purchase channel and keep a backup before updating.