Request a refund
Follow the direct-purchase refund route or Apple's App Store refund process.
On this page (3 sections)
Identify who processed payment
Check the receipt before requesting a refund. Apple handles Mac App Store payments. Astrolize handles direct website purchase requests through the support email shown on /support.
Request a direct purchase refund
You can ask for a full refund within 14 days of your purchase by writing to [email protected] from the email address you paid with. A reason is not required. Identify the purchase date so the request can be matched to your purchase. The same policy appears in Purchases and refunds on /support and in /terms.
Request an Apple refund
Use Apple's reportaproblem.apple.com process for an App Store purchase. Apple applies its own policy and makes the decision. A message to Astrolize does not submit an Apple refund request.
If you raise a chargeback or a payment dispute instead of asking for a refund, access is revoked immediately with no grace period. Keep the receipt and correspondence, but do not send a full card number or license key. A refund is not an account deletion request or a backup service.